Amazon Pharmacy introduces in-office kiosks to help patients get medications immediately after appointments.
Every year in the U.S., nearly one-third of prescriptions are never filled and half of medications for chronic conditions aren’t taken as prescribed. These statistics represent more than just numbers—they reflect missed opportunities for better health outcomes and billions in preventable health care costs.
Image Source: Amazon Pharmacy
Starting December 2025, Amazon Pharmacy Kiosks will be available to patients at One Medical locations across the greater Los Angeles area—including Downtown L.A., West L.A., Beverly Hills, Long Beach, and West Hollywood—with expansion to additional One Medical offices and other locations soon after.
Getting Patients Their Medication Faster
How Amazon Pharmacy Kiosks Work
- Create an Amazon Pharmacy account at pharmacy.amazon.com.
- Schedule an appointment at any participating One Medical location and ask your provider to send your prescription to Amazon Pharmacy.
- At checkout in the Amazon app, select kiosk pickup and pay with your preferred method.
- You’ll get a QR code to scan at the kiosk to pick up your medication.
- An Amazon pharmacist will review your medication and it will be ready for pickup within minutes.
Through the Amazon app, patients can see upfront costs (including available discounts and estimated insurance copays), pay for their prescriptions, and—if needed—connect directly to an Amazon Pharmacy licensed pharmacist via secure video or phone consultation.
“We’ve designed the kiosk experience to be simple, fast, and patient-centered,” said McClellan. “But we also understand that patients sometimes have questions about their medications. That’s why every kiosk transaction includes access to our team of pharmacists who can provide consultation via video or phone, just as they would at a traditional pharmacy counter.”
Expanding Health Care Access with Amazon Pharmacy
By closing the loop between diagnosis, prescription, and treatment, Amazon Pharmacy Kiosks represent an important step in Amazon Health Services’ mission to make health care simpler, more accessible, and more customer-centric. Looking ahead, the technology has the potential to dramatically improve medication access across diverse health care settings and bring pharmacy services directly to patients when and where they need them most.
To learn more about Amazon Pharmacy Kiosks and find participating locations, visit pharmacy.amazon.com/kiosks.
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