ZippyAssist Announces New, Nationwide Partnership with Expressions Greeting Card Kiosk Company to Strengthen Customer Care
November 11, 2024
ZippyAssist™ has announced a strategic partnership with Expressions Greeting Card Kiosk Company to enhance customer service for the company’s national rollout of self-service kiosks that offer on-demand, personalized greeting cards. As the first self-service company to provide customizable greeting cards through kiosks, Expressions will integrate ZippyAssist’s text-based customer care platform across all of its kiosks in high-traffic venues, including malls, hospitals, airports, and corporate offices.
“We’re excited to partner with Expressions as they share our innovative, entrepreneurial spirit,” said Neil Swindale, President of ZippyAssist, in a recent press release. “We are a perfect fit because we have mastered the customer service experience for the remote location and can easily streamline their customer in-bound process. Implementing ZippyAssist into Expressions’ tech stack will elevate the customer experience by boosting employee efficiency and ensuring seamless communication with their customers.”
With this integration, customers at Expressions kiosks can report issues, request refunds, and provide feedback instantly from their mobile phones, ensuring a smooth, efficient service experience. This national rollout is a milestone for both companies as they advance the self-service industry and elevate customer care standards.
“Our goal at Expressions has always been to offer convenience without sacrificing quality,” said Jarrad Duxbury, President of Expressions Greeting Card Kiosk Company. “Partnering with ZippyAssist allows us to take that mission further by ensuring our customers receive instant, top-tier support whenever they need it. This partnership will play a critical role as we expand our presence across the country.”
By streamlining customer communication and support in unattended retail, ZippyAssist is committed to setting a new standard for self-service environments, empowering businesses like Expressions to enhance customer satisfaction and service efficiency across their networks.
About Expressions Greeting Card Kiosk Company
Expressions Greeting Card Kiosk Company offers an innovative solution for personalized, print-on-demand greeting cards through their self-service kiosks. Located in high-traffic areas, these kiosks allow customers to browse, customize, and print high-quality greeting cards for any occasion, all within minutes. Learn more at expressionkisoks.com.
About ZippyAssist
ZippyAssist is a customer care platform revolutionizing support for self-service and unattended retail environments through AI-driven automation. By combining the personal touch of human customer care with tomorrow’s technology, ZippyAssist goes beyond traditional platforms to deliver fast, effective, and seamless support. Serving operators across the U.S. and Canada, ZippyAssist simplifies customer interactions and boosts operational efficiency, setting a new standard for the self-service industry. Learn more at zippyassist.com.
