Coca Cola To Release Artificial Intelligence Powered App For Vending Machines

Coca Cola Co. will soon introduce a new app that will allow customers to order beverages for two people at one time from vending machines. Greg Chambers, the company’s global director of innovation, announced the app at MobileBeat 2017, according to VentureBeat.

New circuitry powers the way the hardware works with the app, Chambers said. He said the app will be introduced at U.S. universities and sites in Australia and New Zealand.

He said artificial intelligence will power the next generation of vending machines, and that chatbots, besides being fun to use, can provide a lot of back-end data.

Lauren Kunze, CEO of Pandorabots, a web service for building and deploying chatbots that worked on the app with Coca Cola, said personalization is a key feature in the vending machine bot.

Coca-Cola already provides a digital loyalty card called Vending Pass that customers can add to their Apple and Android Pay mobile wallets to participate in exclusive offers at select Coca-Cola vending machines.

The Vending Pass automatically keeps track of customers’ progress towards their next drink reward; they simply tap their digital pass at the spot indicated on the Coca-Cola vending machine before each purchase to be one step closer to a beverage reward.

For more information: MobileBeat 2017

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