Betson Enhances Customer Service Experience

BetsonJanuary 13, 2020 – Betson Customer Service has announced a new feature to enhance the customer experience with the launch of Customer Service Case Inquiries on Customers can easily fill out an online form for concerns or questions related to orders, repairs, advance replacements or general inquiries customers. It’s as simple as going to, clicking on Customer Service in the footer, and then filling out the Customer Service Case Inquiry form.

“Providing superior customer service is what we do; this is yet another option for our customersto relay their inquiries to us, and provide an opportunity to better serve them,” said Dennis Graham, Director of Parts Sales & Customer Service for Betson.

In addition, Christine Muller and Luis Osorio recently joined the Betson Customer Service team where they will be working on advance replacement parts, repairs and the nationwide customer service phone loop.

Betson Enterprises customer service department is led by Customer Service Manager, Concetta Benigno out of Betson’s Headquarters in Carlstadt, NJ handling, customer inquiries & concerns, advanced replacements & warranties, factory repairs, invoice inquiries, tracking & shipping information, credit card charges/credits/disputes, freight bills, PO#’s status, billing questions, and parts status.

The customer service department is available from 8:00am – 4:30pm EST and can be reached at (800) 768-8952 or by email for billing inquiries and for all other requests.

About Betson Enterprises

Betson Enterprises, headquartered in Carlstadt, New Jersey, is a division of H. Betti Industries, Inc. and is the leading worldwide distributor of arcade and amusement equipment, parts, and service. A family-owned business offering revenue-generating solutions to its clients since 1934, Betson offers concept-to-completion solutions that maximize the profitability of our clients’ investments. ​With sales offices throughout the U.S. and multiple distribution centers, Betson has the scale and infrastructure to meet needs large and small, while keeping the personal touch that the company was built on.

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